Over time, users leave the organization, move department or simply no longer require access. Sometimes, an access will be granted to the supply chain or a client for a short period of time. This is why it is so important to keep the list of active users as accurate as possible. Stale user accounts are a significant security issue and also consume reclaimable database space. As part of the ongoing OpenGround security improvements and to help you keep your access list up to date, user account(s) will be automatically deactivated after a period of 90 days of inactivity.
If you need to access OpenGround again, after 90 days of inactivity, please contact one of your OpenGround Administrators.
As an administrator, you have to set the Active option to Yes from the Edit User dialog in order to reactivate an account:
If you have any problem, please log a support ticket using the Product Support page - please select the relevant product in the product dropdown list as this will ensure that the ticket gets assigned to the correct team and will speed up your response.
Thanks!
The OpenGround Team